Award tickets have their own rules, but a missed flight doesn’t always mean lost miles.
Contact the airline quickly
Many programs allow miles to be redeposited or the date changed, sometimes for a fee, and sometimes even after a no-show.
Ask about change options
Some award tickets can be changed for a fee, others for free depending on program rules and status.
Taxes and fees
Cash paid for taxes and fees is often refundable.
Use your status
Elite members often get extra flexibility.
Keep records
Save emails, chat logs and confirmation numbers.
Need help? Call +1-800-984-7414. For general steps, read this how to rebook a missed flight guide.
